The Ugg boots I ordered were just what I was looking for. They always loosen up and stretch, so I order a full size smaller in Uggs. This is not the first time I have ordered from dressugg.com. I always go to their website first when looking for shoes. I wish they carried Emu brand boots, because I had to go somewhere else to order those. dressugg has outstanding customer service; every time I've talked with one of their representatives, they have bent over backwards to accommodate me. Shipping is quick, and I am never disappointed in products from dressugg. I highly recommend them.